ASK & WE ANSWER
frequently asked questions
Frequently Asked Questions
Any issues can be submitted to support@wastefully.uk, we aim to answer all tickets within 8 hours.
Once your quote is accepted by the customer, you can visit their location and complete the collection. Then, update the request on the app to close the collection.
The Wastefully app will send you notifications on your mobile and registered email ID as soon as a new collection request is available based on your service categories and service location.
If you’re a waste service contractor, then you can download the mobile app and register your business to get started. The process is simple to sign up by filling out the basic details and selecting the services provided by your organisation.
We are fully compliant with GDPR legislation and guidelines.
You can simply navigate to the payment screen after your collection is booked, then select the payment method, enter your details and make the payment safely.
Yes, you can browse across the historical collections booked on our app.
Yes, one of the biggest benefits of our offering is that you can connect with the contractor and get the collection booked at your convenience amongst the available options.
Yes, for the purpose of clarification, you can add photos while submitting the collection request on mobile app. This helps the contractor to understand and quote the price.
Our application includes-
- Skip hire
- Man in a van
- Bulky collections
- Sofas
- White goods
- Business
For any other service category or custom collection, you can write to us at support@wastefully.uk.
Once you submitted a new collection request, the appropriate contractors registered with our system are notified based on the waste category and location. Then the contractors who wish to fulfil the request submit their quotes. The user can see and compare the quotes at their end and accept the one suitable to them.
Yes, you can connect with the service contractors on the app. Once your collection request is submitted, and the contractors who have quoted for the same, then there is the option to ask any questions or send a message to the contractor for communication purposes.
The customer can pay for the service via the Wastefully mobile application. Once your collection is accepted by the contractor and booked successfully, then you can pay the full amount through our secure payment gateway. In case of cancellation, the amount will be refunded back to your account.
Access to the mobile portal is doesn’t incur any cost. Our mobile application is available for Android and iOS platforms c via Google PlayStore and AppStore respectively. The users can download the app on their mobile and get started for free.
Once you have downloaded the mobile app on your iOS or Android smartphone, then you can browse across the waste collection categories and check out our offerings. You can register and then log in to your account.
You can fill out the mandatory details and complete the registration process on the app. We will send you a link in your mailbox to confirm and activate your account. To manage your account, check your collections, and submit new requests, you can simply log into your account via Wastefully mobile application on Android and/or iOS phone.
It’s very simple to book a collection on the mobile app. You can log in to your account, select the category of the collection and location, add relevant details and submit the request.
All our data is encrypted at rest and in transition. We undergo regular penetration tests to ensure the security of our platform remains updated. We have full control over the data with no 3rd parties allowed access. All data is held in a UK data centre.
You can simply drop us a line through our website or mail us at support@wastefully.uk.
Request a Callback
Fill in the form below to request a callback to book your waste collection.
Download the Wastefully App
The app is available for free download on PlayStore and AppStore for the users. Contact us if you need any help to get started.
